How to Get an Airbnb Refund for a Dirty Listing
Did you arrive at an Airbnb that was not properly cleaned? Here’s how to request a refund for a dirty property.
Step 1: Take Clear Photos
Airbnb requires proof for refunds. Take detailed photos of unclean areas (sheets, bathrooms, floors, etc.).
Step 2: Contact the Host Immediately
Send a polite but firm message explaining the cleanliness issue. If they don't respond within a few hours, escalate the request.
Step 3: Submit a Refund Request
Use our Refund Generator to craft a strong message. Include photos and a clear refund request.
Step 4: Escalate to Airbnb Support
If the host refuses to refund, escalate the case through Airbnb’s Resolution Center.
For more refund guides, visit our blog.