How to Get an Airbnb Refund for a Misrepresented Listing
Did your Airbnb not match the photos or description? Here’s how to claim a refund.
Step 1: Compare Photos vs. Reality
Take photos of all major differences, such as missing amenities, unlisted construction, or inaccurate room sizes.
Step 2: Contact the Host
Let the host know immediately and request a resolution (e.g., refund or alternative accommodation).
Step 3: Use the Airbnb Resolution Center
Submit a complaint through Airbnb’s official Resolution Center. Use our refund request generator to speed up the process.
Check out our other refund guides.