Disclaimer

Last updated 2 October 2026

RefundLetter is a self-help document service. We are not a law firm, we are not lawyers, and nothing on this website or in any letter we produce is legal advice.

What we do

We provide general information about consumer and passenger rights and software that turns the facts you enter into a letter based on templates. The legal references in our templates are written and checked by us; they are not tailored advice about your situation.

What we do not do

• We do not represent you, negotiate for you or contact any company on your behalf.
• We do not check whether the facts you enter are correct or complete.
• We do not guarantee that any company will pay, refund or respond.

Your responsibility

You decide whether to send the letter, and you are responsible for its content once sent. Read it carefully and edit anything that does not match what happened. Laws and deadlines change and differ between countries. If your case is complex, involves large amounts or court proceedings, speak to a qualified lawyer or a free advice service such as Citizens Advice in the UK.