Terms of service
Last updated 3 October 2026
These terms apply when you use refundletter.com, operated by Velaris Dijital, Fenerbahçe Mah. İğrip Sk. No: 13 İç Kapı No: 1, Kadıköy, Istanbul, Türkiye ("we"). By creating a letter you agree to them.
1. The service
We provide software that generates letters from templates using information you provide, together with general information about your rights. We are not a law firm and do not provide legal advice. Please read our Disclaimer.
2. Your information
You must provide accurate information and only submit claims you honestly believe are valid. Do not use the service to make false or fraudulent claims. You are responsible for reviewing the letter before sending it.
3. Price and payment
Prices are shown before you pay, currently $14.99 for a flight compensation claim pack (your claim letter plus the follow-up letters on your letter page), as a one-time payment with no subscription and no commission on any money you recover. Payments are processed by Lemon Squeezy, which acts as the merchant of record and reseller, handles sales tax and VAT and issues your receipt.
4. Digital content and refunds
Your letter is delivered immediately after payment. By paying, you ask us to supply it straight away and acknowledge that you lose your statutory right to cancel once it has been supplied, where the law allows this. If your letter contains a factual or legal error that we caused, contact us at hello@refundletter.com within 14 days and we will correct it or refund you.
5. Money-back promise
If the airline pays you nothing after you have sent your claim letter and at least one follow-up letter from your claim pack, we will refund the fee you paid us. To use the promise, email us at hello@refundletter.com within 6 months of purchase with your order link and a copy of the airline's final reply or the decision of a dispute resolution body. One refund per purchase. The promise does not apply if your claim was not eligible on the facts, if the information you gave us was inaccurate, or if you received any compensation, voucher you accepted or settlement for the same flight. This promise covers our fee only. It is not a promise that you will receive compensation.
6. No guarantee of outcome
Whether a company pays depends on the facts of your case, the law and the company. We do not promise any result and we are not responsible for decisions made by airlines, businesses, courts or other bodies.
7. Liability
To the extent permitted by law, our total liability to you in connection with a letter is limited to the amount you paid for it. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
8. Availability and changes
We may update the service and these terms. The version shown when you paid applies to your purchase. Your letter page remains available for 6 months after purchase; please download your PDFs.